We will monitor your flight and arrive 30 minutes after the plane has landed to save on any waiting time. Please be aware that charges may apply for waiting times. These are charged in 15-minute increments. Please contact us if you are unsure.
Just email or call us and keep in touch until we have the new details.
Yes, we monitor all flights so we will do our best to arrive early.
Please call or email us and we will update your booking with the new details
After your clear customs, look for your driver who will be holding name-board. If you have provided a mobile contact number, we will also send you an SMS just before your flight lands. If for some reason you can't find us, please call +44 0330 124 8065 or your driver's mobile number (this will be on your booking confirmation). Please do not leave the terminal and go outside before you find your driver.
Dependent on the Airport, the reference points are listed below. If your airport is not listed, please contact us.
- Gatwick North - near M&S / Boots Store in arrivals
- Gatwick South - near Costa Coffee Shop in arrivals
- Heathrow Terminal. 2 = Outside Boots store in arrivals hall
- Heathrow Terminal. 3 = Outside Boots store in arrivals hall
- Heathrow Terminal. 4 = Outside WH Smith Store in arrivals hall
- Heathrow Terminal. 5 = (UK/IRE) arrivals Around Marks & Spencer or Excess Baggage Shop
(International) arrivals outside Costa Coffee
- Stansted Airport - near Costa Coffee shop at arrivals.
- Luton Airport - near Costa Coffee shop at arrivals.
- Southampton Airport - Arrivals adjacent to Costa Coffee
- London City Airport - near WHSmith shop at arrivals
For Cruise ports - Contact your driver prior to disembarking. Your driver will be nearby and will advise on the day. Generally, your driver will be waiting for you at the ports designated meet & greet point
For further information, you can contact us on +44 (0) 330 124 8065 or +44 (0) 2394 005 410. In the even that we are not able to answer, please leave a message with your information and you will be contacted back.
Parking and tolls are included.
Typically, you aim to arrive 2-3 hours before your flight unless you are travelling withing the UK. Please contact your travel agent or airline for exact information.
You may cancel your booking at any point. Whilst it is understood that your circumstances can change last minute, any cancellation should be notified as soon as it is possible. This will assist greatly and ensure that your driver gets the message to discontinue if they are already on their way. (please see T&Cs for Cancellation refund policies)
Should you wish to cancel, you can call us at +44 (0) 02394 005 410 or send an email to enquiries@premiertravelsolutions.co.uk. You can also use the mobile number on your booking confirmation.
If a booking is cancelled by the Customer within 24 hours from the start of the period of hire, 50% of all monies paid will be non-refundable.
If a booking is cancelled by the Customer within 12 hours from the start of the period of hire, 100% of all monies paid will be non-refundable.
If a wedding booking is cancelled within 1 month from the start of the period of hire, the deposit will be non-refundable. If a wedding booking is cancelled within two weeks from the start of the period of hire, the full hire amount will still be charged to the customer.
If multiple vehicle bookings are cancelled by the Customer for any major social and business events, within 5 days from the start of the period of hire, 100% of all monies paid will be non-refundable.
If the customer does not appear at the time and place designated as the pickup point, all monies paid will be non-refundable.
Your driver will be waiting for you, in the car at the address you have specified. Where this is not possible it will be as close as possible. Where this is the case, prior contact should be made with us to advise.
In addition, you will always be advised of the driver name and registration of the vehicle. This will allow you to seek out the car. If you are unable to locate the driver, contact the driver on the mobile that you will be provided with.
You can also contact us on +44 (0) 330 124 8065 or +44 (0) 2394 005 410. If we are not able to answer, please leave a message with your information and you will be contacted back.
At this time, our vehicle is not able to be accessed by a wheelchair or motorised scooter.
Wheelchairs and scooters can be collapsed or lifted into our vehicle, be aware that this will reduce the amount of space for additional travellers and their luggage. The vehicle will accommodate large luggage, a Motability scooter and up to 3 passengers. This will allow for plenty of hand luggage.
You can also contact us on +44 (0) 330 124 8065 or +44 (0) 2394 005 410. If we are not able to answer, please leave a message with your information and you will be contacted back.
Yes, we do have provision for up to 1 child seat. You may also supply your own.
It is highly recommended that you contact us to arrange this to avoid any miscommunication regarding the storage of your own child seat following an outward-only journey.
For information on the law regarding child seats, please seek guidance from https://www.gov.uk/child-car-seats-the-rules/when-a-child-can-travel-without-a-car-seat
You can also contact us on +44 (0) 330 124 8065 or +44 (0) 2394 005 410. If we are not able to answer, please leave a message with your information and you will be contacted back.
You can also contact us by email on enquiries@premiertravelsolutions.co.uk
Yes, we provide access to the Internet in our vehicle. This is a complementary service
Bottled water is provided with our compliments. You may bring your own hot/cold drinks along with you. Sweets are also permitted. Hot food is not permitted in the vehicle.
No, not currently. Our vehicle of choice is the stylish yet practical Mercedes-Benz E Class, providing you with a comfortable and reliable long-distance service for stress-free airport transfers. Please click here to find out further information on the Mercedes E Class.
Yes, Passengers may bring guide dogs and assistance dogs. There will be no additional charges for registered guidance/assistance dogs in-line with local council acts.
All other pets carried in the vehicle maybe subject to a charge. Please contact us or let us know at the time of booking.
A damage fee will be incurred for any pets causing damage
You can also contact us on +44 (0) 330 124 8065 or +44 (0) 2394 005 410. If we are not able to answer, please leave a message with your information and you will be contacted back.
On receipt of your invoice, you can choose to pay either by debit or credit card. This service will be offered by either a payment link (sent from our email), via our website or over the telephone.
Cash payments and Direct Bank Transfers may only be made in certain circumstances and must be approved. 100% of the amount due must be paid before travel is provided. Should this not be the case. We will revert to out terms of cancellation as published.
The company reserves the right to accept cash payment or other forms of payment at its own discretion, but reservations can only be made with the assistance of an operator, via phone, email or chat online.
On-board payments either by Card or Cash are not accepted. This is due to safety and security reasons.
You can book your airport/cruise port transfer or private journey using the booking form feature on the Premier Travel Solutions website. You can also contact us by calling us or by sending an email to enquiries@premiertravelsolutions.co.uk
Bookings will not be confirmed or considered guaranteed unless payment has been taken and you are in receipt of a confirmation email.
You can contact us on +44 (0) 330 124 8065 or +44 (0) 2394 005 410. In the even that we are not able to answer, please leave a message with your information and you will be contacted back.
Lines are open from 08:00 to 17:30 Monday to Saturday excluding public holidays. Outside of these hours a voicemail will be available.
You can book your airport/cruise port transfer or private journey using the booking form feature on the Premier Travel Solutions website. You can also contact us by calling us or by sending an email to enquiries@premiertravelsolutions.co.uk
We will require at least 24 hours prior to your pickup. Whilst this is the case, please contact us on email or telephone to request.
Bookings will not be confirmed or considered guaranteed unless payment has been taken and you are in receipt of a confirmation email.
You can contact us on +44 (0) 330 124 8065 or +44 (0) 2394 005 410. In the event that we are not able to answer, please leave a message with your information and you will be contacted back.
Lines are open from 08:00 to 17:30 Monday to Saturday excluding public holidays. Outside of these hours a voicemail will be available.
If this is the case, please contact us as soon as possible. We do check the vehicle after every trip and every effort will be made to reunite you with your items*
Please contact us either by email on enquiries@premiertravelsolutions.co.uk
You can contact us on +44 (0) 330 124 8065 or +44 (0) 2394 005 410. In the even that we are not able to answer, please leave a message with your information and you will be contacted back.
Finally, you can use the mobile number of your driver found on your confirmation. (Please be mindful that your driver may be driving)
*A charge may apply
